1. Overview

Buy Rite General Trading LLC manages domestic and international shipments with a focus on reliability, transparency, and timely delivery. This policy outlines how orders are processed, packed, shipped, and tracked across all markets where the company operates.

2. Order Processing

• Orders are processed Sunday to Friday, excluding UAE public holidays.
• Standard processing time: 1–3 business days after order confirmation and payment clearance.
• Large-volume or custom orders may require additional processing time; customers will be notified in advance.

3. Shipping Methods

Buy Rite General Trading LLC uses trusted logistics partners based on destination, cargo type, and urgency.

Domestic Shipping (UAE)

• Standard delivery: 1–3 business days
• Express delivery: Same-day or next-day, depending on location
• Temperature-controlled delivery available for food and beverage items

International Shipping

• Air freight for urgent or small-volume shipments
• Sea freight for bulk, palletized, or container shipments
• Land freight for GCC and regional deliveries

Transit times vary by destination and shipping method.

4. Shipping Costs

Shipping charges depend on:

• Destination country
• Weight and dimensions
• Mode of transport
• Incoterms agreed with the buyer (EXW, FOB, CIF, DDP, etc.)

Shipping costs will be communicated in the quotation or proforma invoice before order confirmation.

5. Customs, Duties & Taxes

For international shipments:

• Buyers are responsible for all customs duties, import taxes, clearance fees, and any additional charges imposed by the destination country unless otherwise agreed in writing.
• Buy Rite General Trading LLC provides all required export documentation, including:
  • Commercial Invoice
  • Packing List
  • Certificate of Origin
  • Health Certificates (for food items)
  • Any other documents required by the importing country

6. Delivery Timeframes

Estimated delivery times:

• GCC: 3–7 business days
• Asia: 7–14 business days
• Europe: 10–20 business days
• Africa: 10–25 business days
• Americas: 14–30 business days

Delays may occur due to customs inspections, port congestion, or unforeseen logistics issues.

7. Shipment Tracking

• Tracking numbers are provided once the shipment is dispatched.
• For sea freight, container numbers and vessel schedules will be shared.
• Customers may request real-time updates from our logistics team.

8. Packaging Standards

All shipments are packed according to international standards:

• Export-grade cartons
• Palletization and shrink-wrapping for bulk orders
• Temperature-controlled packaging for sensitive goods
• Fragile items labeled and reinforced

Special packaging requests can be arranged at additional cost.

9. Damaged or Missing Shipments

If a shipment arrives damaged or incomplete:

• Notify Buy Rite General Trading LLC within 48 hours of delivery.
• Provide photos, videos, and supporting documents.
• Claims will be processed with the logistics provider according to their insurance terms.

Insurance coverage is available upon request.

10. Return & Replacement Policy

Returns are accepted only for:

• Incorrect items shipped
• Manufacturing defects
• Quality issues supported by evidence

Returns must be requested within 7 days of delivery.
Perishable goods, opened items, and custom orders are non-returnable.

11. RContact Information

• Buy Rite General Trading LLC
  Post Box No. 97525
  Dubai
  United Arab Emirates
  Phone No.: +971 4 236 5552
  Toll-free No.: 800 BUYRITE (289 7483)
  Mobile No.: +971 56 236 5552
  Email.: [email protected]
  Website: www.buyrite-uae.com